As part of our commitment to customer success, KC Auto Paint has established a full-spectrum business-training program that covers a variety of topics…at no cost to our customers.
Taught by our Director of Training and Business Development, Bob Kennedy, each course is scheduled according to demand and located within our current markets.
For dates and locations of available training classes, simply select the contact form link below and submit your request for information. If you are interested in attending or hosting a training in your area, please select the locations link and contact the store in your area. One of our store representatives will be sure to help you make arrangements.
About the Instructor
As our Director of Training and Business Development, Bob Kennedy has spent nearly three decades in the Automotive Collision Industry.
Bob has held key positions such as Shop Technician, Technical Trainer and Production Manager, within a wide range of organizations. These organizations include: Collision Facilities, Paint Manufacturers and Paint Distributors.
Bob’s giftedness in teaching and training has lead him to develop programs that deliver industry-leading curriculum for all aspects of successful collision shop management.
Apart from this, Bob continues to consult for collision shops across the country and his participation in the prestigious Masters Collision Management program affords Bob and KC Auto Paint, a unique industry advantage.
Owners and Managers Classes → View Video
This curriculum offers collision shop owners and managers a probing look at the entire operation of a collision shop.
While in attendance, each participant will interact with the facilitator and a group of their peers as they discuss topics such as:
- Establishing Benchmarks
- Effective Door Rate Measurement
- Paint Cost and Revenue to Sales
- Blue Printing
- Paint Hours Per Day Per RO
- Insurance Relations
- Customer Relations and Retention
- Pay Plans and Incentives
- Managing and Improving Through-Put
- Parts Management
- Conducting Effective Management and Production Meetings
Keys to Keys → View Video
Designed specifically for an individual collision facility, this class assesses its operation and makes specific recommendations to help improve on the efficiency of its collision process.
The name “Keys to Keys” refers to a concentrated look at the amount of time it takes for a vehicle to be repaired…from the time the keys are dropped off, to the time they are picked up by the customer.
This course is most effective with total shop participation and it’s traditionally held over the span of a weekend. Within this scope, the course promotes cross communication between departments, which helps to identify and resolve problematic issues.
The course also involves breaking down each person’s job responsibility and how the successful and efficient completion of each job is interconnected. Fully implemented, this class helps to identify areas of improvement cross-functionally, and it increases business productivity for the entire organization.
Strategic Estimating → View Video
This course takes a straightforward approach to estimating with an emphasis on writing full estimates and establishing a consistent process.
Each participant will be exposed to the following topics during the course:
- Estimator Job Description
- Selling the Job
- Customer and Insurance Relations
- Tear-Down and Blueprinting
- Repair vs. Replace
- Delivery Dates
- Parts Ordering
- Maintaining Flag Hours per Day
- Vehicle Tracking
- Production Management
- Closing the Job and Delivery Process